FREQUENTLY ASKED QUESTIONS

DeltaTireStore.com operates 24 hours a day, 7 days a week. If you need assistance placing an order, our Sales and Support team can be contacted via phone at (630) 422-1014, (630) 422-1052, or filling out our contact form. We are available during the following hours (Central Time):

Monday: 9AM-4PM

Tuesday: 9AM-4PM

Wednesday: 9AM-4PM

Thursday: 9AM-4PM

Friday: 9AM-4PM

Saturday: 9AM-2PM

Sunday: Unavailable

You can choose to pay for your tires by eCheck on our website during checkout on DeltaTireStore.com.

It takes seconds to confirm payment and generate an order. However, it takes two business days to process and ship an order when you pay by eCheck.

You can arrange a pickup from our warehouse in 1470 Thorndale Ave Elk Grove Village, IL 60007 or we will offer you lowest rate that our carrier partner offers, to any of the 48 contiguous United States.

Once you have selected the tires that you wish to purchase, you may choose to have your tires shipped to any business within the United States. Tires are shipped via an independent shipping carrier such as FedEx, UPS, R+L Carrier, and Saia. Expect delivery to anywhere in the contiguous US within 2-5 business (weekday) days.

You can expect to receive your tires within 2-5 business days from the time your order was processed. Please allow two to three business day for your order to process before it ships.

You can expect to receive tracking information via e-mail when your tire(s) ship. Be sure to check your spam and junk folders. You can also find order status and tracking information by logging into your Delta Tire Store account.

For your convenience, we allow for delivery at any home, or business. It is not necessary to include additional delivery instructions for your tires at this time.

Tires are shipped via an independent shipping carrier such as FedEx or UPS. Once your tires have shipped, you will receive an e-mail confirmation from either carrier containing an estimated delivery time frame but are unable to provide an exact delivery hour.

Yes, you can arrange to pick up from our warehouse in 1470 Thorndale Ave Elk Grove Village, IL 60007. To ensure you receive your tires in a timely manner, we offer 2-5 day shipping on all of our tires, which can be delivered to any business in the US.

Yes. We offer fresh inventory all year round. Only high-quality, unused tires are offered on our secure site. Each tire is stored in a climate-controlled facility and has never been mounted on a truck.

If a certain tire is temporarily out of stock after you have placed an order, we will contact you as soon as possible to make you aware of the situation. We will then provide you with a couple of options to resolve the issue:

Offer you a full refund credited back to your original method of payment or offer you tires that are of equal value.

If you change your mind about an order after you’ve placed it on our website, we recommend contacting Support at (630) 422-1014 immediately so that we can rectify the situation as soon as possible. Calling within an hour of placing an order will increase the likelihood that we will be able to cancel your order before it has been processed.

If your order has not yet shipped, we will cancel the order and you will receive a full refund credited back to the original method of payment. If an order has already been processed and shipped, you will have to return any unmounted tires back to us for your own expenses.

For more information, or to request a return authorization, please visit our Return/Refund Policy .

Yes, you can return tires that have not been driven on, installed, or mounted.

The return shipping cost is covered by the buyer.

The refund will be issued to the original bank account that has been used to purchase the tires after the tires are received and inspected.

Only unused tires that have not been driven on or installed are eligible for return within 30 days.

Yes. Our website is secure and protected by SSL encryption technology. Our partnership with Merchant Partners, a leading provider of Internet eCommerce, means you can trust every transaction to be safe and secure.

You can feel confident in placing an order with eCheck.

In the rare event that you receive a tire that is not in accordance with the order that was placed on our website, please complete our Contact Form. Once we receive your information, we will arrange for the incorrect tires to be returned and immediately ship the correct tire. We will cover all shipping fees associated with an incorrect order and provide options to fulfill your order.
Your privacy is important to us. You can review our privacy policy here .